Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between ChemSweep Solutions LLC, a North Carolina limited liability company ("ChemSweep," "we," "us," "our"), and the business that creates a ChemSweep account ("Customer," "you," "your"). By checking the agreement boxes and signing at signup, creating an account, paying for a subscription, or using ChemSweep in any way, you agree to these Terms, our Privacy Policy, and our Liability Waiver (together, the "Agreement"). If you do not agree, do not use ChemSweep.

The person who accepts these Terms represents that they are at least 18 years old and have the authority to bind the Customer's business. If they do not have that authority, they personally accept these Terms.

2. Business use only

ChemSweep is sold only to businesses for business purposes, such as dental offices and their staff. It is not offered to individuals for personal, family, or household use. By accepting these Terms, you represent that you are acquiring ChemSweep for use in a business.

3. What ChemSweep is — and is not

ChemSweep is software that helps an office organize Safety Data Sheets ("SDS"), keep a list of the hazardous products it uses, and cross-reference the chemical ingredients listed in those SDS. It is an organizational and recordkeeping tool only.

ChemSweep is not:

• a compliance consultant, safety officer, inspector, or auditor;
• legal, regulatory, safety, industrial hygiene, or medical advice;
• a guarantee that your office complies with the OSHA Hazard Communication Standard (29 CFR 1910.1200) or any other law;
• a guarantee of any inspection result, score, or outcome;
• a substitute for your office's written hazard communication program, employee training, container labeling, or paper SDS binder.

ChemSweep does not provide on-site services, setup, onboarding calls, inventories, inspections, or training for your office, and no one at ChemSweep acts as your office's compliance officer. Any information we provide by email, on our website, or in the app is general information about the software, not advice about your office. Using ChemSweep does not create a consulting, advisory, fiduciary, or professional relationship of any kind.

4. Your office is responsible for its own compliance

As the employer, your office alone is responsible for complying with OSHA and every other law that applies to it. Without limitation, you are solely responsible for:

• the accuracy and completeness of everything entered into or stored in ChemSweep, including products, SDS files, chemicals, CAS numbers, hazard levels, dates, and rooms;
• physically checking that what is in your office matches your records, and keeping your records current when products are added, changed, or removed;
• obtaining current SDS from manufacturers or suppliers, and replacing outdated ones;
• keeping SDS readily accessible to employees during every work shift without relying on ChemSweep — including a complete, current printed SDS binder in your office, which you treat as your official compliance record;
• your written hazard communication program, employee training, container and secondary-container labeling, personal protective equipment, and emergency procedures;
• keeping your own copies of any records you are legally required to retain, for as long as the law requires (some OSHA records must be kept for 30 years). ChemSweep is not a records-retention service;
• deciding whether and how to act on anything ChemSweep displays.

5. AI-assisted features

ChemSweep uses artificial intelligence to read uploaded SDS documents and product photos and to fill in information such as product names, manufacturers, chemical ingredients, CAS numbers, first-aid text, and SDS revision dates. AI can and does make mistakes. It may misread, omit, combine, or invent information, especially from scanned, photographed, low-quality, or unusually formatted documents. Features that flag items for review — such as "Check for updated SDS" or "unverified" chemicals — are convenience reminders only; the absence of a flag does not mean a record is correct or current.

All AI-generated information is a starting point, not a verified record. You must check it against the manufacturer's original SDS before relying on it for any purpose.

6. Not for emergencies; first-aid information is not medical advice

ChemSweep may display first-aid text copied from an SDS. That text comes from the manufacturer's document as read by software; it is not medical advice and may be incomplete or incorrect. In an emergency, call 911. For a possible poisoning or chemical exposure, call Poison Control at 1-800-222-1222. Always follow your office's emergency procedures and the original SDS.

ChemSweep depends on the internet, your devices, and third-party services, and it may be unavailable at any moment. Never make ChemSweep the only way your staff can reach SDS or emergency information.

7. No patient information

ChemSweep is designed for chemical and product records only. Do not enter or upload patient information or any protected health information (as defined under HIPAA) into ChemSweep, including in notes, photos, or file names. ChemSweep is not a HIPAA business associate and does not sign business associate agreements. You are responsible for any patient information your office enters in violation of this Section.

8. Subscription, automatic renewal, cancellation, and NO REFUNDS

• Price and billing. ChemSweep is sold as an annual subscription, billed in full in advance, at the price shown at checkout. Payments are processed by Stripe. You authorize us and Stripe to charge your payment method for each subscription term and any applicable taxes.
• Automatic renewal. Your subscription renews automatically for another one-year term at the end of each term, and your payment method will be charged the then-current annual price, unless you cancel before the renewal date. We will email a renewal reminder to the address on your account at least 15 and no more than 45 days before each renewal date, stating the renewal date and how to cancel.
• How to cancel. You may cancel at any time by emailing hello@chemsweep.com from the email address on your account (or by any in-app cancellation option we provide). Cancellation stops future renewals. You keep access until the end of the term you already paid for.
• No refunds. All fees are non-refundable. We do not give refunds or credits for partial terms, unused time, unused features, early cancellation, downgrades, accounts suspended or terminated for violating these Terms, or dissatisfaction with the service, except where a refund is required by law or expressly stated in Section 14.
• Price changes. We may change our prices for future terms. We will tell you about any price increase by email at least 30 days before it applies to your renewal, so you have time to cancel.
• Failed payments. If a payment fails, we may suspend your access or limit your account to read-only until payment is received.
• Payment disputes. If you believe you were charged in error, contact us first so we can look into it. If you file a chargeback for a charge that was authorized under these Terms, we may suspend your account.

9. Accounts and security

You are responsible for everyone who uses your account and for all activity under it. Keep your login credentials confidential, use a strong password, remove access for staff who leave, and notify us promptly at hello@chemsweep.com if you suspect unauthorized access. We are not liable for losses caused by the use of your credentials, whether or not you authorized it.

10. Your data

• Ownership. You own the information and files you enter or upload ("Customer Data"). You give us a limited license to host, copy, process (including through AI service providers), display, and back up Customer Data as needed to provide and improve ChemSweep and as described in our Privacy Policy. We may also use de-identified, aggregated information that does not identify you (for example, how many products an average office tracks) to operate and improve ChemSweep.
• Your backups. You are responsible for keeping your own copies of Customer Data, including your printed SDS binder and printed inventory. We do not guarantee that Customer Data will never be lost, corrupted, or deleted, and we are not liable if it is.
• Export. You may request an export of your Customer Data at any time while your account is active and for 30 days after it ends, in a reasonable format we choose.
• After your subscription ends. When your subscription ends for any reason, your account may become read-only or inaccessible. After 30 days, we may permanently delete Customer Data without further notice.

11. Documents you upload

You may upload only documents and images you have the right to use, such as SDS published by the manufacturer of a product your office uses. You are responsible for your uploads and their content, and you represent that uploading them does not violate anyone's rights or any law.

12. Acceptable use

You agree not to: use ChemSweep for anything illegal; access or try to access another customer's data; probe, scan, or test the security of ChemSweep; interfere with or overload the service; copy, reverse-engineer, decompile, or create a competing product from ChemSweep; resell, sublicense, rent, or share ChemSweep outside your own business without our written permission; use automated tools to scrape it; or upload malicious code.

13. Third-party services

ChemSweep relies on third-party providers, including Supabase (database), Cloudflare (hosting), Stripe (payments), and Anthropic (AI processing). Their services are governed by their own terms, and we are not responsible for their availability, errors, security incidents, or acts. We may change providers at any time.

14. Availability and changes to the service

We do not promise that ChemSweep will be available at any particular time, uninterrupted, error-free, or secure. We may add, change, limit, or remove features at any time, and we may perform maintenance with or without notice. If we permanently discontinue ChemSweep as a whole, we will give at least 30 days' notice by email when reasonably possible, and refund the unused portion of any prepaid subscription term — this is the only situation in which a refund is provided under these Terms.

15. Our intellectual property

ChemSweep, including its software, design, features, text, logos, and the ChemSweep name, belongs to ChemSweep Solutions LLC and is protected by law. We give you a limited, non-exclusive, non-transferable, revocable right to use ChemSweep for your own business during your paid subscription, subject to these Terms. If you send us suggestions or feedback, we may use them freely without any obligation to you.

16. Disclaimer of warranties

Chemsweep is provided "as is," "as available," and "with all faults." You use it entirely at your own risk. To the fullest extent permitted by law, ChemSweep Solutions LLC disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade. We do not warrant that ChemSweep, or any information it displays or generates (including AI-extracted information, first-aid text, CAS numbers, chemical lists, flags, reports, and dates), will be accurate, complete, current, reliable, available, secure, or error-free, or that ChemSweep will meet your needs or any legal requirement.

17. Limitation of liability

To the fullest extent permitted by law: (a) ChemSweep Solutions LLC will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, goodwill, or data, or business interruption; (b) ChemSweep Solutions LLC will not be liable for any OSHA or other government citation, fine, penalty, inspection result, or enforcement action, or for any injury, illness, chemical exposure, workers' compensation claim, or property damage, arising out of or relating to your workplace or your use of or reliance on ChemSweep; and (c) ChemSweep Solutions LLC's total liability for all claims of any kind arising out of or relating to ChemSweep or this Agreement will not exceed the amount you actually paid us for ChemSweep in the twelve (12) months before the event giving rise to the claim.

These limits apply to every legal theory (contract, tort, negligence, strict liability, warranty, statute, or otherwise), even if we were told such damages were possible and even if a remedy fails of its essential purpose. You agree that these limits are a fundamental part of the bargain and that our prices reflect them. Some laws do not allow certain limits; in that case, these limits apply to the greatest extent the law allows.

18. You will defend and indemnify ChemSweep

You agree to defend, indemnify, and hold harmless ChemSweep Solutions LLC and its owners, members, managers, employees, and agents from and against all claims, demands, lawsuits, government actions, losses, damages, fines, penalties, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your workplace, your employees, or your compliance or non-compliance with OSHA or any other law; (b) any injury, illness, or exposure involving your staff, patients, or anyone else at your office; (c) your use of or reliance on ChemSweep or any information in it; (d) Customer Data or anything you upload; (e) your breach of this Agreement; or (f) your violation of any law or anyone's rights. We may choose our own counsel to participate in our defense at our expense, and you may not settle any claim against us without our written consent.

19. No personal liability

This Agreement is solely with ChemSweep Solutions LLC. You agree that no owner, member, manager, employee, or agent of ChemSweep Solutions LLC will have any personal liability to you under or in connection with this Agreement or ChemSweep, and you will bring any claim only against ChemSweep Solutions LLC.

20. Suspension and termination

We may suspend or terminate your account, with or without notice, if you violate this Agreement, fail to pay, use ChemSweep in a way that could harm us, other customers, or third parties, or if required by law. You may stop using ChemSweep at any time and cancel as described in Section 8. Sections 3 through 7, 8 (as to fees owed and no refunds), 10, 13, and 15 through 23 survive the end of this Agreement.

21. Disputes, governing law, and where claims are brought

• Talk to us first. Before filing any claim, you agree to email hello@chemsweep.com describing the issue and give us 30 days to try to resolve it informally.
• Governing law. This Agreement and any dispute relating to ChemSweep are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules.
• Venue. Any lawsuit relating to this Agreement or ChemSweep must be brought only in the state courts located in Gaston County, North Carolina, or the United States District Court for the Western District of North Carolina, and both parties consent to those courts' jurisdiction. Either party may bring an eligible claim in small claims court in Gaston County.
• Individual claims. To the fullest extent permitted by law, claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective, or representative action.

22. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new "Last updated" date and version number, and for material changes we will notify you by email or in the app at least 30 days before they take effect. Changes apply going forward. If you do not agree to a change, cancel before it takes effect; continuing to use ChemSweep after the effective date means you accept the updated Terms.

23. General terms

• Entire agreement. This Agreement (these Terms, the Privacy Policy, and the Liability Waiver) is the entire agreement between you and ChemSweep about its subject and replaces any prior statements, emails, sales materials, or understandings. If documents conflict, these Terms control.
• Electronic signatures and notices. You agree that checking boxes, typing your name, and clicking to accept are valid electronic signatures, and that we may give you notices by email to the address on your account or in the app. Notices to us must be sent to hello@chemsweep.com.
• Severability. If any part of this Agreement is found unenforceable, it will be enforced to the maximum extent permitted and the rest of the Agreement stays in effect.
• No waiver. Our failure to enforce any part of this Agreement is not a waiver of our right to enforce it later.
• Assignment. You may not transfer this Agreement without our written consent. We may transfer it, including in a sale or reorganization of our business.
• Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, including outages of the internet or of our providers, cyberattacks, natural disasters, government actions, or labor problems.
• Independent parties. We are independent contractors. Nothing in this Agreement creates a partnership, joint venture, employment, agency, or fiduciary relationship.
• Headings. Headings are for convenience only and do not affect meaning.

24. Contact

ChemSweep Solutions LLC · Belmont, North Carolina · hello@chemsweep.com